Categories
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Welcome to Donorfy Support
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Getting Started with Donorfy
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Donorfy Academy, video overviews and Deep Dives
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FAQs and Error Messages
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Donorfy CRM - Configuration, User Management and Security Settings
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Donorfy CRM - Your Constituents
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Donorfy CRM - Stripe / GoCardless Payment Providers
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Reporting on your Data - Lists and Dashboard Analysis
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Fundraising
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Online Donations
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Membership
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Financial Management - Processing
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Financial Management - Regular Payments
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Financial Management - Accounts: accounting software systems / Gift Aid claim processes
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Data Management - Import / Export / Update / Delete
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Automation - Triggers & Saving emails to Timelines
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Integrations - Email Communications
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Integrations - Events / Online Forms / System Utilities (inc OnlineFundraising)
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Integrations - Social and Fundraising
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Developers - API
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News and Updates
Promoted articles
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Constituent Panel, Timeline or Lists not Displayed Properly
Very occasionally screens in Donorfy may not display properly - For example: The constituent profile may not be aligned correctly Constituent details panels may be missing or be blank Dashboard tiles may not be displaying Your browser stores som...
Ben Brett -
Donr - transactions not being sent through to Donorfy
Have you found that transactions have not arrived consistently from Donr? Sometimes this is due to a slower payout from the carrier or the integration to Donorfy has been switched off within your Donr account dashboard. However, we have recently ...
Graham Bell -
Where to find support
The Donorfy Knowledge Base – a fully searchable guide to all things Donorfy. If you find the answer in here to your support request, then please do update your support request - you can easily update and close support requests via the online porta...
Graham Bell -
Donorfy Support 8th December 2022
The Donorfy Support Team will be away from the office on Thursday 8th December for a team meeting. There will be a delay in answering non-urgent support requests during this time. Please do bear with us whilst we catch up with all outstanding re...
Graham Bell