Setup a Collection Method for your EFT


A collection method is the name you give to your EFT solution or service you are using - e.g. CAF Direct Debits - you can have as many collection methods as you need, to set up a collection method go to Settings, and from the dropdown list select Collection Methods.

Enter the following:

    • Description of the service -e.g. CAF Direct Debits
      Please note that Standing Order, GoCardless and Stripe are pre-configured and do not require setting up.
    • User/account number with this service - for UK Direct Debits this would be your BACS Service User Number (SUN).
    • Default status.
      • If the payment method requires lodgement of an instruction before funds can be collected select To be Lodged.
      • Otherwise, select Active - which means fund can be collected immediately.
    • Elapsed days required after lodgement before funds can be collected. This is only displayed if the Default Status (above) is 'To be Lodged'. This is the number of days that you need to leave between a new instruction being lodged and claiming your first payment,
    • Payment Method - this is the payment method that should be used for transactions added to constituents' timelines for payments collected by this method - e.g. Direct Debits
    • Reference fields to be prompted. This is where you tell Donorfy which fields to prompt on the RPI form and how they should work.. There are 5 fields to choose from and you can set up.
      • Label - the label for the field on the RPI form, if you don't enter a field label the field will not be shown on the RPI form
      • Default - whether a default value should be used - leave this blank to allow any value to be entered or choose RPI Number for Donorfy to allocate a unique number 
      • Mask - how many characters should be masked for security - e.g. if you were entering an 8 digit number you might choose to mask 4 of the digits
      • Max Length - the maximum number of digits or characters allowed

Please Note

Please ensure that you do not call the reference fields on a collection method any of the following:

  • Bank Account
  • External Key
  • Comments
  • NationalIdNumber
  • LastName
  • FirstName
  • Organisation
  • Name
  • ConstituentNumber
  • Amount
  • Description
  • Collection Status
  • Collection Day
  • For example, for Direct Debits you might need these fields:




Max Length

Field 1

Sort Code




Field 2

Account no




Field 3


RPI number



Field 4

Account Name




Field 5





Payment File - If you need to produce a payment file for the collection method - for example, to import into your BACS submission software - you can choose the fields you need to include in the output file, do this as follows:

  • Choose separator for your output file - this will appear between the fields that are output
  • You need to then set up the 
    • Header Row - this appears once at the start of the file 
    • Data Row - this will be added for each payment you are collecting
  • Choose the fields you want to include in your output file using the drop down in the order you want the fields to appear - the Header and Data rows are build up - you can manually adjust or clear the header or data rows if you need to
  • If you include Transaction Code in your header and data rows you need to provide values for 
    • Transaction Code for first payment - e.g. for UK BACS this would be 01
    • Transaction Code for subsequent payments - e.g. for UK BACS this would be 17

Lodgement File - If you need to produce a lodgement file for the collection method - and you have set 'Default status' to 'To be Lodged' you can choose the fields to include in the lodgement file - this process is similar to one described above for Payment Files.

Cancellation File - If you need to produce a cancellation file for the collection method, i.e. when a donor tells you to cancel their recurring payment - and you have set 'Default status' to 'To be Lodged' you can choose the fields to include in the cancellation file - this process is similar to one described above for Payment Files.




The EFT Process is a Professional-only feature. Essential subscribers, please contact us to find out more about upgrading.


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