Donorfy sends notifications when you appear to have signed in from a new device unknown to Donorfy.

This often occurs if you sign in to your account while travelling, use a different device such as a phone or tablet, or your browser cache has been cleared. You may get an alert; this is a warning in case someone is using your sign-on.

The notification includes information about when and where the sign-on happened as well as the device type used, for example:

The location is determined by your IP address - which we look up against a directory. This is the only method we have of identifying the location, but it is not always accurate

• Accuracy rates on naming the town or city from an IP address vary between 50%-80%.
• Determining the country is 95%-99% percent accurate, for reasons that have to do with how IP addresses are allocated and registered.

Sometimes, we cannot figure out a location from an IP address, so the 'where' is unknown.

If you in any way suspect that the login was not yourself, then we would suggest to reset your password as per the article: Changing Your Username or Password or Resetting your password / Forgotten your password

We recommend switching on 2-Factor Authentication on your Donorfy account and email account if you haven't already.