Setting Up One Off Letters and Emails

This article explains how to set up one-off documents within Donorfy that you can send to your constituents by either email or by post.

Within Settings > Configurations > Acknowledgements & Documents - see this article for help with settings.

Add a new document - indicate how the document will be sent (either email or mail) if you want to record the sending of the document on the constituents timeline you can specify the Activity Type to use.

If the document is being sent by email you can provide default values for the from email address, from name and subject - these can be changed when you send the document.

Under 'Acknowledgement / Document Template' enter the text of your document. You can create your document in a word processor (e.g. Word) then copy and paste from there into your template this will retain most of the layout & formatting - use the clipboard function to do this

  Copy and paste


Please note that the behaviour of cut and paste varies a bit between browsers and things are more locked down on a Mac.



You can also include pictures see this article.



A Placeholders will automatically populate with data when you use them in your letter/email. These make creating a letter within a batch or to send ad-hoc really quick and efficient.

You can include the placeholders listed below into which Donorfy will merge details.

Constituent Placeholders

{LabelName} {Salutation} {FirstName} {LastName}
{OrganisationName} {Jobtitle} {Department}  
{AddressLine1} {AddressLine2} {Town} {County}
{Country} {PostalCode}    
{Phone} {EmailAddress}    
{SalutationAlternate} Any alternate salutation or label name, if a constituent has one, will be used, if an alternate isn't present then the main salutation / label name will be used instead


Transaction placeholders 

Sending documents from within a batch:

If your document will be used from the batch Acknowledgements under the Financial menu (see this article) you can use these placeholders.

{Amount} Amount given
{AcknowledgementText} Any personalised acknowledgement text entered for the transaction
{Number} e.g. if you need a receipt number
{Product} The product(s) associated with the transaction
{Fund} the fund(s) associated with the transaction


Sending documents from a constituent timeline:

If your document will be used from the Send Document option on the timeline (see this article) you can use these placeholders - Donorfy will merge in details from the latest transaction.

{LatestTransactionAmount}  Last Amount given
{LatestTransactionDate} Last Date Paid
{LatestTransactionNumber}  Last transaction number - e.g. if you need a receipt number
{LatestTransactionAcknowledgementText}  Any personalised acknowledgement text enter for the last transaction
{Product} The product(s) associated with the transaction
{Fund} The fund(s) associated with the transaction


Recurring Payment Instruction (RPI) Placeholders

If your document will be used from either

  • the batch Acknowledgement sending under the Financial menu to send acknowledgements for new recurring payment instructions, or
  • from the Send Document option of the RPI Manage menu - as shown below - rather than the main send document menu option


You can use these placeholders:

{Amount} total amount of RPI
{AcknowledgementText} any personalised acknowledgement text entered 
{PaymentFrequency} payment frequency 
{Products} list of products 
{Beneficiaries} list of any beneficiaries of the RPI
{BeneficiaryMessage} any comments or messages entered for the beneficiaries
{CollectionMethod} how the RPI will be collected e.g. GoCardless
{CollectionDay} number of the day in the month when the payment will usually be collected
{FirstPaymentDate} the date first payment will be made 
{StartDate} date the RPI will start - this will be empty if the RPI will start at the next collection
{EndDate} date the RPI will end - this will be empty if the RPI is open ended
the collection references associated with the RPI - these are usually the bank account details



Other placeholders

  • Current Date - You can also use {Today} to merge in the current date

  • These placeholders calculate the total amount given in this and last tax years
    • {TotalAmountThisTaxYear}
    • {TotalAmountLastTaxYear}


If you want to include a link in an Email to allow people to update their communication preferences see this article


Sample text

Here's an example of how placeholders within a letter could be used:



Dear {Salutation},

Thank you so much for supporting our work with your recent donation of £{LatestTransactionAmount}.


Yours sincerely

Mr A Test

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