Setting Up One Off Letters and Emails


This article explains how to set up one-off documents within Donorfy that you can send to your constituents by either email or by post.

Within Settings > Configurations > Acknowledgements & Documents - see this article for help with settings.

Add a new document - indicate how the document will be sent (either email or mail) if you want to record the sending of the document on the constituent's timeline you can specify the Activity Type to use.


If the document is being sent by email you can provide default values for the from email address, from name and subject - these can be changed when you send the document.

Under 'Acknowledgement / Document Template' enter the text of your document. You can create your document in a word processor (e.g. Word) then copy and paste from there into your template this will retain most of the layout & formatting - use the clipboard function to do this

  Copy and paste


Please note that the behaviour of cut and paste varies a bit between browsers and things are more locked down on a Mac.

For example, if you use your mouse function to paste it will return an error message. The corrective option is then to use Crtl+V instead (the keyboard shortcut). This will insert the copied information into the template without the need to insert it into the HMTL source section. 

This is because of website browser access restrictions to the clipboard. 


On inserting text into your acknowldgement, it may not draw in all of the formatting from your document or present it in a slightly different way this is because not all forms of formattings, fonts (e.g custom paid for versions), etc are available from within the text editor. 



You can also include pictures see this article.



You can find all the placeholders available in this article.



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