In the event of a supporter requesting the cancellation of a Gift Aid Declaration(s), open their Gift Aid Declaration (GAD) on their Timeline and insert a Cancelled Date.

Once the changes are saved, no future donations from the cancellation date will be passed into the Gift Aid claim.

If the supporter has more than one GAD on their Timeline, you may also need to cancel these, depending on what the supporter has communicated with you.

Where the supporter has donations that are pending to be sent to the HMRC and are now not claimable due to the cancellation, to remove these from the claims process you will need to update and refresh the Active Claim and also Refresh the Ready to Claim. Once completed any donations that are after the date of cancellation will be removed.