Register to use Donorfy Support


To be able to contact Donorfy Support and benefit from extras such as reviewing past support requests, following up on support requests, and commenting or voting on Knowledge Base articles you will need to register.

To do this you will need to:

  • Click on the Sign In option panel on the main Knowledge Base page


  • A Sign in to Donorfy box will pop up. Click on one of the following options:

    New to Donorfy? Sign up


    > Enter your name and your email address.

    > Verify that you are not a robot by completing the reCAPTCHA

    > And click on the Sign up button

    Have you emailed us?
     Get a password

    If you have sent an email to Donorfy Support previously, then you can request a password reset to be emailed to you to so that you can create a new password.


    > Enter in your email address and click on Submit

    The support desk will automatically send you an email similar to the one below, though depending on which option you chose the content may vary slightly.

    email example

    > Follow the instructions and the link and choose your secret password.

Once you have completed the process you will have created your account with Donorfy Support. You are now set to use and comment on Knowledge Base articles and send in support tickets


Find out how to review and see the status of any support requests you have by clicking the button below:

How to review and check the status of Support Requests




  • FYI the link to the Knowledge Base page is broken - 404 error.

  • thank you for spotting the broken link - its now all fixed

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