There are a number of different ways to submit a support request or locate a Knowledge Base article that may answer your question. 

Please ensure you have registered with Donorfy Support to get the best out of Support Desk. To do this please see this article: Register to use Donorfy Support

Search and submit a request from within Donorfy 

• Click on the chat button, bottom left of the Donorfy app window

Our Support Bot, Donny, will initially welcome you and ask you to type in your question.

There are some common suggestions provided, for example, how to reset your password.

Donny is quite clever and can return details to answer your questions swiftly. If the answer to your question can not be located in his data banks or the Donorfy Knowledge Base, then he'll pass you through to the Support Team or ask you to rephrase the question.

The more specific, the better the answer. For example:

If you have reviewed the article, tried a different search and still can't find the answer, then you can Ask Donny to speak to the support team and he'll pass you through to a team member.

Search or submit a request from the Knowledge Base

The Knowledge Base is split into different areas, similar to the navigation bar in Donorfy itself. Under the different categories are sub-sections focussing on specific subjects. Feel free to scroll through the Knowledge Base to locate the relevant section. 

Alternatively, you can type in a keyword or keywords to the search bar, and relevant articles will then be displayed for you.

If, from the searches you have done, you can't find the solution to your question, then you can submit a support request. The option to do so is at the top right of the screen.

Click on Submit a request and you will be taken to a new form to complete - please enter as much detail and any specific examples as possible so that the Support Team can investigate and provide you an answer. 

Once you have entered as much detail as possible, click on the submit button.

Find out how to review and see the status of any support requests you have by clicking the button below:

How to review and check the status of Support Requests