Unable to sign in as an Administrator


This article explains how you can sign into your Donorfy system as an admin in the case where the only person with Administrator rights in your organisation has left without appointing another Administrator, or has forgotten his/her password.

If you have access to your previous Administrator’s email

Go to the sign in page and click on the forgot password link to reset their password. An email will be sent to their email address to begin the process of resetting the password.

Request a new Administrator user name and password

In order to preserve the security of your database we require a letter on your organisation's letterhead with the request from a senior management level member of staff (for example, your CEO, Director or Head of Fundraising) or a current Trustee. The letter must contain:

  • The current or new user name (i.e. email address) that you are requesting to be an Administrator
  • The senior manager's or Trustee's signature, name, title and email address

Print, scan and send the letter as an attachment in an email to support@donorfy.com The email must come from the senior manager's or Trustee's email account.

How your request will be processed

Once the letter has been received, we will make the requested change and notify you by email.

We will then change the email address as requested allowing the user to reset the password (using forgot password) and log into the account.

Please Note:

Once this process has been completed, it is recommended as a best practice to ensure to have more then one Administrator at any given time so that disruptions in service are avoided.



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