You may need to pause an RPI for one or more reasons, such as a supporter is between jobs and can't afford a regular monthly payment currently.
Pausing is quick and easy, and all completed from within the RPI itself as follows:
- On the constituent's Timeline, open the RPI
- Click on the orange Manage button
- Next, click on the Pause option for the pause details
- Complete the details being requested:
Reason - these are as per the Reasons for cancel, lapse etc.
From Date - The first day of the pause
To Date - the Last day of the pause (end of day)
- Click Pause Instruction
You will then see that the RPI is paused as follows:
Within the header of the RPI
Timeline RPI description
An Activity added
At the close of the pause period, the RPI will automatically become active the following day.
If a supporter would like to un-pause their RPI, then this can be done by clicking the Resume button within the RPI. The next payment will be billed for the current month.