You may need to pause an RPI for one or more reasons, such as a supporter is between jobs and can't afford a regular monthly payment currently.

Pausing is quick and easy, and all completed from within the RPI itself as follows:

• On the constituent's Timeline, open the RPI
• Click on the orange Manage button
  
  
  
• Next, click on the Pause option for the pause details 
  
  
• Complete the details being requested:
  
  Reason - these are as per the Reasons for cancel, lapse etc.
  From Date - The first day of the pause
  To Date - the Last day of the pause (end of day)
  
  
• Click Pause Instruction

​You will then see that the RPI is paused as follows:

Within the header of the RPI

Timeline RPI description

An Activity added

At the close of the pause period, the RPI will automatically become active the following day.

If a supporter would like to un-pause their RPI, then this can be done by clicking the Resume button within the RPI. The next payment will be billed for the current month.