You may need to pause an RPI for one or more reasons, such as a supporter is between jobs and can't afford a regular monthly payment currently.

Pausing is quick and easy, and all completed from within the RPI itself as follows:

• On the constituent's Timeline, open the RPI
• Click on the orange Manage button
  
  
  
• Next, click on the Pause option for the pause details 
  
  
• Complete the details being requested:
  
  Reason - these are as per the Reasons for cancel, lapse etc.
  From Date - The first day of the pause
  To Date - the Last day of the pause (end of day)
  
  
• Click Pause Instruction

​You will then see that the RPI is paused as follows:

Within the header of the RPI

Timeline RPI description

An Activity added

• It is advisable to add an Activity to the timeline with a Task assigned, for the close of the pause period. This will then send a Task notification to the assigned user so that the RPI can be resumed (see below - un-pausing an RPI)

Un-Pausing an RPI

At the close of the pause period or if a supporter would like to un-pause their RPI, this can be done by clicking the Resume button within the RPI. The next payment will be billed for the current month.