Pause an RPI


You may need to pause an RPI for one or more reasons, such as a supporter is between jobs and can't afford a regular monthly payment currently.

Pausing is quick and easy, and all completed from within the RPI itself as follows:

  • On the constituent's Timeline, open the RPI
  • Click on the orange Manage button


  • Next, click on the Pause option for the pause details 
  • Complete the details being requested:

    Reason - these are as per the Reasons for cancel, lapse etc.
    From Date - The first day of the pause

    To Date - the Last day of the pause (end of day)

  • Click Pause Instruction


You will then see that the RPI is paused as follows:


Within the header of the RPI

Timeline RPI description

An Activity added


At the close of the pause period, the RPI will automatically become active the following day.

If a supporter would like to un-pause their RPI, then this can be done by clicking the Resume button within the RPI. The next payment will be billed for the current month. 



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