Facebook Giving Tools FAQs

Q: Why isn't the Facebook Giving Tools facility available in my Donorfy?

A: Facebook currently only pays out in three currencies: EUR, GBP and USD. If your Donorfy currency is not one of these, you will not currently have access to the Facebook Giving Tools integration, as we are not able to determine transaction values in your currency from the Facebook transaction report during import.


Q: Why isn't a new Fundraiser showing up in the Fundraisers and Donate Buttons table?

A: We only get information about a Fundraiser or Button once it has got its first donation.


Have more questions? Submit a request


Powered by Zendesk