Q: Why isn't the Facebook Giving Tools facility available in my Donorfy?
A: Facebook currently only pays out in three currencies: EUR, GBP and USD. If your Donorfy currency is not one of these, you will not currently have access to the Facebook Giving Tools integration, as we are not able to determine transaction values in your currency from the Facebook transaction report during import.
Q: Why isn't a new Fundraiser showing up in the Fundraisers and Donate Buttons table?
A: We only get information about a Fundraiser or Button once it has got its first donation.
Q: I receive an error message when I uploaded my data
"The checking process has found problems with this file - View Log for details."
We have found that sometimes a URL Link missing from the payment file downloaded from Facebook - these usually relate to July 2018 or earlier donations.
This is not a failure of Donorfy uploading the data, instead, it is a limitation of the data supplied by Facebook.
We would suggest downloading fresh reports from Facebook:
1. One for July 2018 or earlier - then copy data out of the Facebook file and add it to the Donations File Uploader and then upload it to Donorfy. Unfortunately, these would not appear in the Facebook Integration or Fundraising Pages panel.
2. And the other file for August 2018 donations onwards - these can be uploaded to the Facebook Integration.