Troubleshooting

Has the API been enabled on your Donorfy? If not, create a support request to ask for it to be enabled.

The API will work when it is enabled and the correct instructions are sent to it.

To make test calls you will need to download, install and use Postman - the Postman documentation will help you get started, but you will need to

• set up permission as described above
• use basic authentication containing the user name and the access key (TIP: it is important to understand the difference between the API Key and the Access Key. The API Key goes in the URL - the yellow box below and the Access Key goes in the Authorization the red box below)

• Make sure your headers include the authorization header and Content-Type application/json

If you get a 401 error - similar to the example below - and you believe your access key is correct and your IP address is allowed then ask Donorfy support to check you have access to the API.

Support

The Donorfy Product Support service allows you to report suspected issues with the API - ie genuine non-compliance, or reporting any outages, but please note that it does not cover troubleshooting your code. If you need help with your code you will need the help of an approved Partner with API skills - please contact us for more information.