Transactions for paid-for events may be created in Donorfy. This option is configurable via the main Eventbrite Settings page.
If this option is enabled, you will need to choose the default Payment Method - which may be overridden for any Campaign.
Donorfy will apply a default currency according to what has been set as the default in your Settings > Configuration > Currencies.
Eventbrite Transaction Defaults
From within the Eventbrite Setting page you will need to choose a default for the Product, Fund and (optionally) a Department for each of three possible Transaction allocations:
- Ticket Fee – i.e. the cost of tickets (inc any passed on fees to the buyer) or
- Donation amount for the purchase of tickets
- Additional Items (Add ons) – e.g. merchandise offered for sale through Eventbrite at the time of ticket purchase, but for which the event organiser will be directly responsible for fulfilment.
Add ons will be marked as Potential Gift Aid-able = No so if you had created an add on for a Donation, then the Transaction will need to be amended within your Donorfy so that Potential Gift Aid-able is set to Yes.
Campaign Specific Transaction Defaults
All of these settings may be overridden for a specific Campaign via the Eventbrite tab in the Campaign that you wish to map to for a particular event.
To set the Campaign specific defaults up, open the Campaign in Donorfy
Navigate to the Eventbrite tab
Ensure that your Event is linked as described within this guide: Connecting an Eventbrite event to a Donorfy Campaign
Within the Transaction section, choose the Payment Method
Next, set the Product, Fund and (optionally) a Department for each of three possible Transaction allocations:
- Ticket Fee – i.e. the cost of tickets (inc any passed on fees to the buyer) or
- Donation amount for the purchase of tickets
- Additional Items (Add ons)
After these haven been set, click on Save Changes
Where the order includes additional attendees, soft transactions will be added to link those attendees to the transaction for the order.
Please note
transactions will only appear within Donorfy once the payout from Eventbrite has taken place for that event. This is typically 4-5 days after the event has taken place. See this Eventbrite article.
If you would like to see transactions sooner than this, then you can opt to use Eventbrite's custom payout schedule as noted by this Eventbrite article.
The Donorfy Academy features a learning course for Eventbrite - enrol here
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