If you are not able to log in due to your password either not working or you’ve forgotten your password, you can easily reset the password by requesting a new one.
To request a new password from your login page (https://app.donorfy.com/)
- Click on Forgot your password?
This will open a forgotten password page, which will request some further details:
- Your email address
- Confirm you are not a robot – this will ask you to click on images that is equal to the question you are asked
- Once confirmation has been verified, click on Please email my password reset
You will receive a password reset email to the email supplied (if it was a valid email) – if you can't locate it within your inbox the reset email may be filtered to your SPAM/Junk folder by your email system.
The email will provide a link for you to click on to create and confirm your new password:
The link in the email will send you to a password reset page, as shown below. You need to enter your email exactly as your login to Donorfy is (it's case sensitive):
Enter a password that is 8 or more characters in length and is a mix of upper and lowercase letters. It must contain at least one number and a special character e.g. % or $, and confirm the password.
Next, confirm you are not a robot by ticking the box and completing the reCAPTCHA: e.g.
It will ask you to do this about 3 times. Then select the images it is asking you to find until there are no more of the images of what it's asking for is to be seen. Click Next/Verify
This will confirm you are not a robot
Click on Change Password
The next screen will be:
Here you can Sign In with your email address (case sensitive) and your new email address.
If you haven't seen the reCaptcha screens, then please ensure that your pop-up blocker is switched off for this process. You can switch it back on after.