You may occasionally need to reverse a Gift Aid claim for a particular transaction. For example:

• A donor makes a payment to purchase an event ticket, but the payment is initially recorded as a donation and included in a Gift Aid claim
• A donor cancels their Gift Aid declaration but the cancellation was misfiled, and their subsequent donations are included in a claim

You can then mark the claimed transactions as "Reverse". When you make a new Gift Aid claim, it picks up these "Reverse" transactions and makes an adjustment, reducing the total claimed from HMRC by the appropriate amount. You will need to provide a brief explanation for the adjustment. When the new claim is submitted, the transactions will show as "Reversed".

Please note: the transaction must remain eligible for Gift Aid for its reversal to be included in the new claim. Correcting the record (by cancelling the Gift Aid declaration, changing the payment from a donation to a purchase, or marking it as not Gift Aid-able) must only be done after the reversal has gone through.

Process

Open the Gift Aid claims area under Financial > Gift Aid > Previous Claims

Find the donation/s in your previous claim and the constituent's donation.

Click on Claimed (image 1 below) and change the status from Claimed to Reverse (Image 2 below).

Confirm the change by clicking on the tick box as shown in Image 2.

   Image 1: Status is shown as Claimed

   Image 2: Status changed to Reverse

When you refresh the active claim, these transactions will appear as "Reversal of £...". You should enter a brief explanation, which will be sent to HMRC with as part of the claim.

When the claim is submitted, the transactions are marked "Reversed". At this point you can make the corrections that would've made them ineligible to claim, such as cancelling the donor's Gift Aid declaration, changing the transaction's product type, or setting "Potentially Gift Aid-able" to "No".

The automated Gift Aid Claims process is available with Starter, Professional and Enterprise plans. Essential subscribers, please contact us to find out more about upgrading.