Eventbrite - FAQs

Why does Donorfy contain duplicate entries after data is loaded from Eventbrite?

This is most likely because Eventbrite has been configured with 2 or more webhooks linked to Donorfy. To avoid creation of duplicate entries in Donorfy, you must ensure only one Eventbrite webhook is configured.

If Eventbrite has more than one webhook linked to Donorfy, these will all be fired simultaneously and will probably be processed in parallel by Donorfy. This may lead to multiple similar constituent, transaction and activity entries.

See Linking Eventbrite and Donorfy for more information.

 

When does the integration pull through addresses from Eventbrite?

When adding a new constituent to Donorfy, contact details will be filled out using data from Eventbrite as available.

The Eventbrite integration does not pull through and update addresses for pre-existing constituents. This is because multiple event attendees may frequently be registered under the same email address.

In this case, if you do want to import the address details for constituents you will need to export the attendee list for the event and to then upload this to Donorfy via the File Uploader.
To obtain your attendee list, you will need to:

  • Login to Eventbrite, click on Manage Events, then locate the event that you require the addresses for.

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  • Click on Manage Event
  • Then Manage Attendees > Attendee List
  • Click on Full Attendee Report
  • Click on > Show Columns to select the required data for exporting
  • Then Click on Export: Excel

 

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You can then use the File Uploader to Update Constituents records as required.

 

How are refunds from Eventbrite dealt with?

Refunded tickets will not automatically be posted into Donorfy from Eventbrite. The refund will need to be processed manually into Donorfy.

The original transaction in Donorfy can be deleted, but this would give it the appearance that there never was a transaction in the first place... 

The "right" way, in the accounting sense, is to enter a negative version of the same transaction (same Campaign, Product, Fund, Department, etc, but with a negative value). This then tells the story of what happened, and it nets out a zero. It would also then flow through to the accounts (if linked) in the correct way.

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