If a supporter wants to increase their regular donation you can opt to 'upgrade' their RPI. This adds a new allocation to their RPI and alters the total amount to be collected. 

From within the constituent Timeline...

• Locate the RPI in question, open it
  
  You can filter the Timeline to show only Recurring Payment Instructions by clicking on the Recurring Payment Instruction option under Summary

• Once you have found the RPI and opened it, click on Manage and then Upgrade

• Within the window an area appears highlighted by a red outline, this is your upgrade details:

• Complete the details as required e.g:
  • Product
  • How much to increase the RPI by
  • Campaign - was it part of an upgrade campaign or adhoc?
  • Channel
  • Reference - if any
  • Fund
  • Select when you want to start the upgrade from - Next Collection, or Starting on Or After XX Date

• Then click Apply Upgrade

Once you have applied the upgrade, the RPI Total Payment Amount will be changed and displayed within the blue/grey bar at the top of the RPI

An additional Allocation will be applied (so if the RPI was originally for £30 and an increase of £15 was actioned, there will now be two allocations displayed - one for £30 and one for £15 - the overall total Amount in the RPI header will then show as £45). 

You can send an acknowledgment to reflect the changes made as per this article: Sending Letters or Email for an RPI