Issue: Enthuse has informed us that the Campaign endpoint within their API has become unreliable and will be deprecated.    Date of notification: November 2024    Description: The Campaign endpoint, which is an integral part of the integration, h...

Issue: We are aware that the sync from Donorfy to Mailchimp is timing out.    Date of notification: 30/09/2024    Description: The data sync to Mailchimp is currently failing in one of the following ways:  Starts the process and completes straig...

Eventbrite's better checkout experience aims to reduce ticket sales friction for buyers, increase conversion rates, and provide better information for sellers about those attending. According to Eventbrite's analysis, this resulted in x2 ticket sa...

Issue: Eventbrite have changed their checkout process which has resulted in some unforeseen issues with how ticket, buyer and attendee information is being added to Donorfy.   Date of notification: 13/06/2024 email sent to Donorfy users that use E...

The Donorfy Knowledge Base – a fully searchable guide to all things Donorfy. If you find the answer in here to your support request, then please do update your support request - you can easily update and close support requests via the online porta...

Here at Donorfy we regularly release updates to our software to ensure that it is working as intended and also to add additional functionality that we know you'll love. Keeping you up-to-date on these changes is key to you so that you can continue...

Depending on the issue raised, we have different Support SLO goals for first time response and ongoing updates. Once a support request is completed a satisfaction rating is provided based on the service provided.  You can find out more about our S...