1. Donorfy Support
  2. News and Updates

News and Updates

Announcements

  • Where to find support

    The Donorfy Knowledge Base – a fully searchable guide to all things Donorfy. If you find the answer in here to your support request, then please do update your support request - you can easily update and close support requests via the online porta...

  • Increase in Card Testing - Online Fraud

    Unfortunately, cyber fraudsters like to use pages where there is a transactional form to test cards, where they typically put through a low-value amount to see if the transaction will be processed. We continue to bolster our defences against this,...

  • Missing Icons within Donorfy

    Issue: Missing icons within Donorfy    Date of notification: 02/09/2024    Description: The icons used to add additional details to transactions, etc, add new settings and mappings, and ised as navigation are not visible within Donorfy.     Inve...

  • Eventbrite Integration updates

    Issue: Eventbrite have changed their checkout process which has resulted in some unforeseen issues with how ticket, buyer and attendee information is being added to Donorfy.   Date of notification: 13/06/2024 email sent to Donorfy users that use E...

Product Updates

  • Product Updates

    Keep up to date with all that is new in Donorfy, along with updates and additions to the Knowledge Base, please click on the links below:   Latest updates to Donorfy: Product Updates   Latest updates to the Knowledge Base:  Updated and new Knowled...

  • Updated and new Knowledge Base articles

    Here at Donorfy we regularly release updates to our software to ensure that it is working as intended and also to add additional functionality that we know you'll love. Keeping you up-to-date on these changes is key to you so that you can continue...

Donorfy Support Service Level Objectives