If your Gift Aid Claim is not being automatically sent each month, it may be because the Submit Gift Aid Claims to HMRC setting is switched to No.   If you set this to Yes, then you will be able to submit the pending claim in the Ready to Claim t...

Graham Bell

February 11, 2021 09:23

To get started claiming Gift Aid with Donorfy you need to register with HMRC to use 'Charities Online' - see this page for more information. Once you have registered HMRC will provide you with a sender id and password in Donorfy go to Financial > ...

Ben Brett

July 07, 2015 13:49

Every night Donorfy will update your active Gift Aid claim - eligible Transactions are automatically added to the active claim. Eligibility For this to happen, the following conditions must always be satisfied: The Constituent must have an active...

Ben Brett

September 04, 2015 11:43

If you have completed your gift aid settings - using the Settings tab under Financial | Gift Aid - you can check your sign on details are valid by clicking on the Test Sign On button     You also need 'Charities Online' added to your HMRC account...

Ben Brett

September 02, 2016 13:58

If you have a product or payment method that you are not allowed to reclaim tax against you should Find the product or payment method in Settings  Make sure Potentially Gift-able is set to No - as shown below

Ben Brett

December 01, 2015 16:00

If you have reclaimed tax against a donation and later need to reverse the claim against that donation you should open the Gift Aid claims area under Financial > Gift Aid > Previous Claims Find the donation/s in your previous claim and the constit...

Graham Bell

January 30, 2019 11:05

This is a Professional Plan only feature - to upgrade see https://donorfy.com/pricing   Donorfy features the ability to export financial information so that it can be uploaded to your orgainisation's financial reporting software, such as Sage.   ...

Ben Brett

April 23, 2015 07:16

When you create an accounts download file Donorfy flags the transactions which have been included in the file so they are not downloaded again. However, there may be situations when you want to allow the transactions to be downloaded again in a ne...

Ben Brett

November 30, 2015 16:17

If you are collecting payments via Stripe using an online transactional form (Campaign Donation Page, Donorfy Donation Form, or Web Widget) and would like to be able to reconcile these transactions between Stripe and Donorfy, this article provides...

Graham Bell

May 05, 2021 16:04

NOTE: this feature is only available in the Professional plan. If using the Essentials plan please contact us for information about upgrading.   The Xero bank reconciliation integration helps you reconcile the amounts held in Donorfy with the amo...

Robin Fisk

September 27, 2019 06:50

To connect your Donorfy to your Xero, you will need Admin level access in Donorfy, and a login to your Xero account. Go to Settings | Configuration and find Xero Settings: Click on Connect to Xero and enter your Xero credentials. That's it - you ...

Robin Fisk

September 27, 2019 06:22

Admins can set Defaults and Mappings in Settings | Configure | Xero Settings. You must have first connected Donorfy to your Xero account - see this article. Mappings allow you to control how your analysis codes in Donorfy are mapped to their equiv...

Robin Fisk

September 27, 2019 07:10

You can send your Donorfy financial Transactions to Xero for reconciliation with what appears in your bank account. You must first have connected and configured this feature - please see this article. To prepare to send Transactions to Xero you ne...

Robin Fisk

September 27, 2019 07:35

How do I disconnect from Xero? To disconnect from Xero you need to go to Settings | Configuration | Xero Settings, click on the Xero Connect tab and then click on the Disconnect from Xero button. Disconnecting will mean you can no longer send Rec...

Robin Fisk

November 28, 2019 13:16