Donorfy automatically does most of the work to collect recurring payments that are paid via GoCardless or Stripe, you only have to deal with the exceptions - e.g. if a payment fails contacting a donor to resolve a problem. If you use a different...

The following process shows how to create a new Recurring Payment Instruction (RPI) for a constituent from within a constituent's profile. Note: New RPIs can also be created by web widgets for payments you will collect by Stripe or GoCardless i...

If you have a membership or friends scheme where one constituent can gift or pay for membership for another constituent who gets the benefits you can set up the Recurring Payment Instruction (RPI) or Transaction that pays for the membership to sho...

The details of an RPI can be updated at any stage, so any alterations that supporters may have requested can be accommodated, as well as any internal items such as payment provider is being changed.  To edit and RPI you will need to: Locate the RP...

You may need to pause an RPI for one or more reasons, such as a supporter is between jobs and can't afford a regular monthly payment currently. Pausing is quick and easy, and all completed from within the RPI itself as follows: On the constituen...

If a supporter wants to increase their regular donation you can opt to 'upgrade' their RPI. This adds a new allocation to their RPI and alters the total amount to be collected.  From within the constituent Timeline... Locate the RPI in question, ...

Electronic Fund Transfer (EFT) is the process of collecting funds on a regular basis from your constituents’ accounts into yours. Typical uses are for regular donations and membership subscriptions. There are various forms of EFT including Direct ...

A collection method is the name you give to your EFT solution or service you are using - e.g. CAF Direct Debits - you can have as many collection methods as you need, to set up a collection method go to Settings, and from the dropdown list select ...

Some types of EFT collection require you to send a file of instructions which are then lodged with supporters bank before payments can be collected. If your collection method needs a lodgement file you must: Go into Settings and open your collect...

In order to collect and reconcile money received by EFT a batch must be created comprising the payments that we expect to collect (e.g. by direct debit) or be paid (e.g. by standing order). You can create as many batches as you need - for example...

If you can download a file containing the information from your bank statements you can use the file to match against transactions in an EFT batch. You need to prepare an Excel workbook containing the information from your bank - your Excel workbo...