Issue: Enthuse has informed us that the Campaign endpoint within their API has become unreliable and will be deprecated.    Date of notification: November 2024    Description: The Campaign endpoint, which is an integral part of the integration, h...

Issue: We are aware that the sync from Donorfy to Mailchimp is timing out.    Date of notification: 30/09/2024    Description: The data sync to Mailchimp is currently failing in one of the following ways:  Starts the process and completes straig...

Eventbrite's better checkout experience aims to reduce ticket sales friction for buyers, increase conversion rates, and provide better information for sellers about those attending. According to Eventbrite's analysis, this resulted in x2 ticket sa...

Issue: Eventbrite have changed their checkout process which has resulted in some unforeseen issues with how ticket, buyer and attendee information is being added to Donorfy.   Date of notification: 13/06/2024 email sent to Donorfy users that use E...

The Donorfy Knowledge Base – a fully searchable guide to all things Donorfy. If you find the answer in here to your support request, then please do update your support request - you can easily update and close support requests via the online porta...

Unfortunately, cyber fraudsters like to use pages where there is a transactional form to test cards, where they typically put through a low-value amount to see if the transaction will be processed. We continue to bolster our defences against this,...

The run-up to Christmas has now well and truly started, not just because the top 20 Christmas songs are being voted for on our Facebook group, Donorfy Chat, and the shops are decked out with all that glitters, but there are also some rather less g...