• IMPORTANT - Stripe Web Widgets: Action Required before 12th September 2019 for SCA

    As you may know, Strong Customer Authentication comes into effect for all online card purchases on 12th September. Urgent action is required to ensure that your Stripe Web Widget-enabled donation forms comply. If your website contains page(s) usin...

    Robin Fisk
  • Updating Your Web Widgets to Use Strong Customer Authentication (SCA)

    If you have any Stripe Web Widgets created prior to 12th September 2019, they will need to be updated to include the Strong Customer Authentication (SCA) compliance code. The following article provides the information and steps on how to do this. ...

    Ben Brett
  • Connecting to Stripe

    You can connect Donorfy to Stripe to allow you to collect one-off or recurring payments by paid by credit or debit card. You don’t need an existing Stripe account as you can create one as part of linking Donorfy to Stripe, to create the link follo...

    Ben Brett
  • Creating a Stripe Payment Card Donations Web Widget

    This option is available in the Donorfy Professional plan but not the Essentials plan This web widget allows you to add functionality to your website to take one off or recurring payment card donations. A web widget comprises HTML code which you w...

    Ben Brett
  • Using reCaptcha with your Stripe Web Widgets

    You can set up your Stripe web widgets to use Google reCaptcha v3 - reCaptcha helps prevent fraudsters from using your Stripe web widgets for card testing. You can find out more about Google reCaptcha v3 here  These are the steps you need to follo...

    Ben Brett
  • Stripe Email Receipts

    If someone makes a donation using a credit or debit card you can set Stripe up to send a receipt to the email the address the donor provided - see this article for more information. In addition to the Stripe receipt you can also send an acknowled...

    Ben Brett
  • Disconnecting from Stripe

    If you want to stop collecting payments using Stripe you can disconnect Donorfy from Stripe - this is done as follows In Settings search for Stripe Connect Press the Disconnect button Important  If you disconnect from Stripe any recurri...

    Ben Brett
  • Stripe Error Messages

    If you have received an error message in relation to a Stripe transaction on a donation page, then please check below for a possible solution:    ' Payment was not collected by the payment gateway - An unexpected error occurred - The statement des...

    Graham Bell
  • Stripe PCI Validation

    From time to time, Stripe will ask you to validate your PCI compliance. This is a requirement that sounds scary and rather hard to do, but the good thing is that its a lot easier to do than it sounds! Post-September 2019 any newly created Donorfy...

    Graham Bell
  • Changing your linked Stripe account

    If you have changed Stripe accounts recently, perhaps due to an organisational merger or a new contract, then the linked Stripe account in Donorfy will also need to be changed.   You should choose to do this at a time that is quiet and will result...

    Graham Bell