• Overview of Recurring Donations and Memberships Fee Collection

      Donorfy automatically does most of the work to collect recurring payments that are paid via GoCardless or Stripe, you only have to deal with the exceptions - e.g. if a payment fails contacting a donor to resolve a problem. If you use a different...

    Ben Brett
  • Adding a new Recurring Payment Instruction (RPI)

    The following process shows how to create a new Recurring Payment Instruction (RPI) for a constituent from within a constituent's profile. Note: New RPIs can also be created by web widgets for payments you will collect by Stripe or GoCardless i...

    Ben Brett
  • Linking a Beneficiary to a Transaction or Recurring Payment Instruction

    If you have a membership or friends scheme where one constituent can gift or pay for membership for another constituent who gets the benefits you can set up the Recurring Payment Instruction (RPI) or Transaction that pays for the membership to sho...

    Ben Brett
  • Pause an RPI

    Donorfy RPIs offer a pause facility. You can access this from the RPI itself as follows: Click on the orange Manage button Next, click on the Pause option​ Complete the details being requested and click Pause Instruction​ You will then see that ...

    Graham Bell
  • Increasing an RPI (RPI Upgrade)

    If a supporter wants to increase their regular donation you can opt to 'upgrade' their RPI. This adds a new allocation to their RPI and alters the total amount to be collected.  From within the constituent Timeline... Locate the RPI in question, ...

    Graham Bell
  • Cancelling a Recurring Payment Instruction

    There are two ways that you can be notified of a constituent’s intent to cancel their recurring payment instruction (RPI) - one is via their bank - which will come through to you as a report from your EFT software. The other is that they will cont...

    Ben Brett
  • Cancelling an RPI paid by GoCardless

    When someone cancels their Direct Debit with you by themselves, e.g. via online banking - then the bank sends the cancellation details to GoCardless which then gets forwarded to Donorfy, and the corresponding RPI will be canceled. An Activity will...

    Ben Brett
  • Sending Letters or Email for an RPI

    You will need to send communications to the constituent upon certain events - such as when a new instruction has been set up, or when you have changed the amount being claimed. To create these documents go to Settings, select Acknowledgements and...

    Ben Brett
  • Acknowledgements for Recurring Payment Instructions

    You can send acknowledgements to people who have signed up to make a regular donations or payments to your organisation as follows Web Widget Setup Go into Settings and find Web Widgets - you will see under the Transaction Settings that you can ch...

    Ben Brett
  • Analysing & Reporting on Recurring Payments

    Donorfy stores a lot information about constituents and their recurring payments e.g. for donations, membership schemes and so on. This article provides examples of how to make use of that information for planning and decision making - in all case...

    Ben Brett