On occasions, a file that is being uploaded to Donorfy may present the error message Unable to open file... File may not be a valid Excel workbook, for example:     The spreadsheet contents and name extension are all appearing to be fine, but the...

Graham Bell

July 07, 2021 09:05

If Donorfy has a problem reading a file that you have uploaded you will see message similar to the examples below  To fix this problem you should start Excel and Open the workbook you originally uploaded Remove any worksheets that you are not us...

Ben Brett

February 06, 2018 17:12

When you upload a file containing constituents Donorfy checks whether the people in the file are already in the database - if there are matches you will see a message similar to the one shown below You can download the file to review the matches ...

Ben Brett

August 24, 2017 13:33

After you upload a file Donorfy will check it - if there are problems which prevent the data in the file being imported the file will be displayed similar to the example below   To see details of errors of you need to Download your file. When you...

Ben Brett

March 11, 2016 08:28

You can undo a file upload - this will remove all the data added by the file upload.  Important if you undo a constituent import then any data you have added to the constituents since the import - e.g. transactions added to the timeline - will als...

Ben Brett

March 18, 2016 17:34