• FAQs: Mailchimp v's DotDigital

    What are the differences between the Mailchimp and DotDigital integrations we provide?  Both are fantastic integrations offering flexibility and ease of use. See below how they compare to help you choose which one to use with your Donorfy account.  

  • Dotdigital integration overview

      To enable the Dotdigital integration, you'll need to raise a support ticket.   Donorfy’s Dotdigital integration provides the following features: The ability to add new contacts from Donorfy to a DotDigital address book The ability to update con...

  • Dotdigital account setup

      Account setup is found by navigating to Integrations > Dotdigital, then choosing the Accounts tab. (You may see fewer tabs if no accounts have been added yet) When adding a Dotdigital account to Donorfy, you must supply a Description, the Dotdi...

  • Mapping Donorfy data to Dotdigital

    Integrations > Dotdigital > Mappings   Data held about a constituent in Donorfy may be mapped to contact data fields or preferences in Dotdigital. If you have set up more than one Dotdigital account, you can choose which (one or more) of those a...

  • Synchronising data to Dotdigital

    Creating your sync list for Dotdigital   Which constituents will sync? Any constituent that has an email address present on their profile In Donorfy will sync over to Dotdigital as a subscribed contact, regardless of what their preference centre c...

  • Enrolling a contact in a Dotdigital program

    Constituents can be enrolled in dotdigital programs (sometimes referred to as Supporter Journeys) using Donorfy Triggers. Create a Trigger by selecting the appropriate Trigger type, providing a name and selecting the list(s) that determine the con...

  • Using Triggers to send transactional email (Dotdigital)

      Transactional (or one-off) emails can be sent through dotdigital using Donorfy Triggers. There are many reasons why you might want to send a transactional email, including acknowledging form submissions and acknowledging donations. Before follow...

  • Collecting campaign behavioural activity

      Behavioural activity data (e.g. sends, opens, clicks, suppression requests) is collected nightly from dotdigital for all email campaigns in all connected accounts.  Contacts in Dotdigital are uniquely identified by email address. Activities will...

  • Working with multiple Dotdigital sub-accounts

    A common pattern for Dotdigital users is to maintain multiple sub-accounts - perhaps one for fundraising communications and one for a trading operation, for example. Donorfy's integration handles this, albeit with some caveats. Users in Donorfy wi...